Designing Digital Public Services: A Governance Framework for Local Governments

Designing Digital Public Services: A Governance Framework for Local Governments

Designing Digital Public Services: A Governance Framework for Local Governments

This report presents a practical governance framework to guide local governments in planning, implementing, and scaling digital public services that are user-centered, accountable, and sustainable.

Type

Report

Posted on

Jun 11, 2025

Jun 11, 2025

Category

Digital

Digital

Author

Nabila Kartadinata – Digital Governance Lead Adrian Wicaksono – Public Sector Strategist Sinta Marcellina – Service Design Specialist Hafiz Ramadhan – Policy Researcher

Inside This Policy Brief
This 8-page publication outlines strategic policy options to strengthen Indonesia’s public sector workforce, with a focus on regional service delivery. Key highlights include:

  • Development of localized talent pipelines through education-to-employment programs

  • Recommendations for modernizing civil servant performance management systems

  • Design of tiered incentive structures to attract and retain talent in underserved areas

The brief draws on field insights from Central Java and South Kalimantan, and includes considerations for regulatory alignment, budget integration, and multi-stakeholder coordination.

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